Refund policy
RETURN & REFUND POLICY
Our Fulfillment Model Our products are custom printed and fulfilled through Lulu, a professional print-on-demand partner. Because each item is printed specifically for your order, we do not accept physical returns. Instead, we handle all refund and replacement requests directly with Lulu on your behalf — at no hassle to you.
How to Request a Refund or Replacement To initiate any refund or replacement request, contact us within 30 days of receiving your item at info@tebbalpublications.com with your order number and a description of the issue. We will submit a support request to Lulu on your behalf and follow up with you on the outcome.
Damaged or Defective Items If your item arrives damaged, defective, or incorrectly packaged, please include clear photos in your email. We will arrange a free replacement copy at no cost to you. Please note that slight variance in content shifting or ink color/coverage is normal in the print-on-demand process and does not constitute a defect.
Refund Requests Refund requests are handled on a case-by-case basis through our fulfillment partner. If approved, refunds are issued to your original payment method. Processing typically takes 10 business days once approved.
Bundle Orders Our Home Inventory System Bundle includes a physical ledger and a complimentary print-at-home digital edition. All refund and replacement requests are based on the physical ledger. The digital edition is included as a bonus and is not separately priced or refundable.
Return Address BNB, Lulu.com P.O. Box 12018 Durham, NC 27709
Non-Returnable Items Standalone digital download products, sale items, and gift cards are not eligible for refunds or replacements.
Questions? Contact us anytime at info@tebbalpublications.com.